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DualCozy
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Order Hotline+880 1577-292083

A little reassurance

Finding the right fit should feel easy.

Our return and exchange steps are designed to be clear, with help available if something is not quite right.

01 / Eligibility

Start with the condition.

Returns are accepted within 30 days from delivery.

  • Items must be unworn, unwashed and in original condition with tags attached.
  • Bundles must be returned complete.
  • Innerwear, socks and pierced-earring sets are not returnable for hygiene reasons unless faulty.

02 / Start a return

We will help with the next step.

Contact us with your order reference. Our team will arrange a free pickup within Bangladesh. After inspection, refunds go to your original payment method (or bKash/Nagad/Rocket number) within 3–5 business days.

Contact customer care

03 / Wrong or faulty item

Let us make it right.

If an item is faulty or incorrect, tell us within 7 days of delivery. We will replace it or refund you in full, including shipping.

04 / Need another size?

A better fit, with less guesswork.

One size exchange per order is free. Take a look at our size guide before ordering, or ask our team if you need help choosing.

View the size guide

Refunds

Refund processing begins after the returned item is inspected. Have your order reference handy when you get in touch.

Need help?